Thank you for choosing Blue Lotus Fertility Wellness (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring the confidentiality and security of your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, use our services, contact us, or avail our fertility and wellness services.

By accessing our website or sharing your information with us, you agree to the practices described in this Privacy Policy.

This Privacy Policy applies to you, the person availing our services, and also to your relatives, guardians, or authorised representatives acting on your behalf.

1. Information We Collect

We may collect different types of information required to provide fertility and wellness services, improve our services, and comply with applicable laws.

1.1 Personal Information

We may collect personal details including but not limited to:

• Name

• Contact number

• Email address

• Date of birth

• Gender

• Address

• Identification details

• Other information required for registration, consultation, or communication purposes

1.2 Health & Medical Information

As a fertility and wellness service provider, we may collect sensitive health-related information, including:

• Medical history

• Fertility history

• Previous treatments and procedures

• Diagnostic reports

• Test results

• Treatment records

• Information related to reproductive health

This information is collected only for providing appropriate consultation, treatment, and healthcare-related services.

1.3 Payment Information

For processing payments, we may collect necessary transaction-related information. Payment details may also be processed through secure third-party payment service providers.

1.4 Communication Information

We may collect information related to your communication with us, including:

• Phone calls

• Emails

• WhatsApp conversations

• Website enquiry forms

• Consultation requests

1.5 Website Usage Information

When you use our website, we may collect technical information such as:

• IP address

• Browser details

• Device information

• Website usage patterns

• Cookies and similar technologies

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use your information for the following purposes:

2.1 Providing Fertility & Wellness Services

To:

• Provide consultations

• Schedule appointments

• Deliver fertility-related services

• Maintain treatment records

• Support patient care

2.2 Communication

By submitting your contact details through our website or enquiry forms, you confirm your interest in our services.

You authorize us to contact you through:

• Phone calls

• SMS

• WhatsApp

• Email

• Other communication channels

We may use authorised third-party service providers for communication purposes.

2.3 Payment Processing

To process payments, maintain billing records, and manage transactions.

2.4 Legal and Regulatory Compliance

To comply with applicable laws, regulations, government requirements, and healthcare standards.

2.5 Service Improvement

To analyse information for:

• Improving patient experience

• Enhancing service quality

• Website improvement

• Internal research and operational purposes

3. Information Sharing and Disclosure

Blue Lotus Fertility Wellness does not sell, rent, or trade your personal information.

We may share your information only in the following circumstances:

3.1 Medical Professionals

With authorised doctors, healthcare professionals, consultants, or staff involved in your care.

3.2 Service Providers

With trusted third-party service providers who assist us with:

• Technology support

• Website management

• Communication services

• Payment processing

• Operational support

Such parties are required to maintain confidentiality and protect your information.

3.3 Legal Requirements

When disclosure is required by law, court order, regulatory authority, or legal process.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorized access

• Misuse

• Loss

• Alteration

• Disclosure

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Users are advised to protect their account details and personal information.

5. Your Rights and Choices

You may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion of information (subject to legal and medical record requirements)

• Withdraw consent for certain communications

For assistance, please contact our Grievance Officer.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse traffic, and enhance user experience.

You may control cookie settings through your browser preferences.

7. Changes to Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, business practices, or legal requirements.

We encourage you to review this page periodically for updates.

8. Grievance Officer Contact Details

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal information, please contact:

​

Grievance Officer:
Ms. Navya Sood

Contact Number:
+(91)-96605-42300

Email:
info@bluelotusfertilitywellness.com

Address:
Blue Lotus Fertility Wellness
Udaipur, Rajasthan-313001